Error Message: "Session Did Not Close Properly"

Sometimes, you will see an error message on screen in EdReady that says your session did not close properly.

(You might have thought EdReady was stuck and not letting you move forward. You might think the "Learn" button doesn't work. Look to see if there is a message like this in a light blue box at the top of your study path.)

You may be logged in on a different computer or device, or you may have multiple windows or tabs open at once, or your last session in EdReady may not have closed properly.

The simplest solution is usually to log out of EdReady. Be sure to explicitly log out of EdReady, by using the Log Out link under your name, at the top right corner of the page. Just closing the window or browser is usually not enough.

If you were using another device, or had multiple windows open to EdReady, just close all your windows and tabs on all devices, log out of EdReady on all your devices, and then log back in on just one of them.

If that does not resolve the problem, try clearing your browser's cache and cookies. (Be sure to logout of EdReady using the logout link BEFORE you clear your cache.)

If the message does not clear up at that point, contact us so we can help you out.